01
The 14-Day Money-Back Guarantee
- Every hosting plan includes a 14-day money-back guarantee on the first payment.
- If you are not satisfied for any reason, you may cancel your account and receive a full refund of the first payment within 14 days of the subscription start date.
- The guarantee applies once per customer, per service type, and covers the first payment only.
- No questions are asked — the refund is processed without requiring a reason.
02
What Is Covered
- Shared, cloud, business and reseller hosting plans purchased as a first-time subscription.
- The full amount of the first invoice is refunded to the original payment method.
- Addon services purchased together with the hosting plan within the guarantee period.
03
What Is Not Covered
- Renewals: renewal payments are non-refundable.
- Domain registrations, transfers and renewals — domain fees are paid to the registry and cannot be refunded.
- Dedicated servers and custom-configured VPS plans.
- Setup fees and administrative charges.
- Web design, development and other professional services that have already been delivered.
- Services terminated due to a violation of the User Agreement (e.g. prohibited content or abuse).
04
How to Request a Refund
- Contact our support team via the client area ticket system or by email at [email protected].
- Include your account email address and the service you want refunded so we can locate the invoice.
- Our team responds typically within 15 minutes and confirms the refund eligibility within one business day.
- Refunds are processed within 5–10 business days after approval.
05
How Refunds Are Issued
- Refunds are returned to the original payment method: credit card, InstaPay, Vodafone Cash or bank transfer.
- Card and e-wallet refunds are usually completed within 5–10 business days, depending on the payment provider.
- Bank transfers may take up to 14 business days.
- If the original payment method is no longer available, we will arrange an alternative with you.
06
Cancellation
- You may cancel your service at any time from the client area.
- Cancellation at the end of the billing cycle stops future renewals — no further charges are made.
- Immediate cancellation stops the service right away; the remaining prepaid period is forfeited unless covered by the 14-day guarantee.
07
Contact Us
- If you have any questions about this policy, contact us at [email protected] or via WhatsApp.
- The latest version of this policy is always available on this page.
Officially registered Egyptian company · Cit member